Cyber-crime is a real threat to any business competing in the digital space, with over 1.5 million cyber-attacks occurring each year. That number equates to roughly 4,000 cyber-attacks every day, 170 attacks every hour, or nearly 3 attacks every…
According to recent industry reports, the annual contract value (ACV) for outsourcing engagements within the utility industry jumped 24 percent since 2014, outpacing the next closest industry by more than double. While outsourcing offers a number…
While some industries are known to be more stable and predictable, others are notorious for being more volatile and cyclical. Largely influenced by external forces such as market price and environmental factors, businesses working within a…
Consumer influence has, and will continue to play a fundamental role in the shaping of today’s competitive climate. With the large majority of interactions, engagements, and purchases occurring through digital channels, modern enterprises must…
As we move deeper into ‘the age of the customer’ organizations must possess the necessary business continuity to effectively serve and support customers, regardless of varied market conditions or unforeseen disastrous circumstances. Robust…
None of us can solve for the ever-changing challenges of IT alone, there are far too many complexities and intricacies that require the specialization and expertise of various organizations, departments, and teams. With that said, establishing…
You’d be hard pressed to find any enterprise that didn’t consider its bottom line to be the ‘end all be all’, and frankly, why wouldn’t it be? Every single initiative, system, process, and employee of an organization is ultimately brought on to do…
In order to succeed in today’s digital era, IT organizations must adopt a new way of thinking that embraces the next generation in technology. The world we live in today looks much different than it did 10 years ago, and as technology continues to…
Do you remember when ‘the customer is always right’ was the staple of every business? Well, while the verbiage has evolved to reflect a more reciprocal, mutually beneficial relationship, the concept has stayed relatively the same; to best serve…
CIOs are on the front line in the war against digital disruption, and many are facing an uphill battle. Amazon, the undisputed leader in cloud computing technology, alone has catapulted today’s digital business era so far forward that long-…
Market demands, business needs, and the role of CIOs are in a state of constant change, but reducing IT costs is an area that is always under relentless scrutiny by CIOs and business leaders alike. With the rise of digital, modern enterprises have…
In 2014, Gartner unveiled its new ‘Bimodal IT’ model to the industry in the hopes of addressing the challenges faced by modern enterprises in today’s digital world.
Described by Gartner, “bimodal IT is the practice of managing two separate,…
Traditional outsourcing offers clients an option that allows a service provider to control and run a given infrastructure function on your company’s behalf. If you look at traditional data center outsourcing for instance, it typically consists of a…
Consumer behavior has made a dramatic shift in the past decade, and within the IT industry, adapting to this shift has become a vital component to maintaining relevancy. Consumers have become more demanding and impatient than ever before; constantly…
The large majority of modern enterprises have begun to pursue agile transformation in an effort to better support today’s digital business demands. However, achieving agile is not as simple as implementing a new application into your infrastructure…
Seems like only yesterday that servers, storage area networks (SANs), and virtualization were the topics of discussion in IT; and now, fast forward a few years, hyperconvergence is taking center stage. Hyperconvergence, which simply didn’t exist…
No piece of wisdom has ever been more true than, ‘the only thing that doesn’t change is change itself’, and in terms of the modern enterprise, this phrase could not more be applicable. As people, businesses, and technology advance, so too does the…
A somewhat ambiguous term in the industry, ‘IT transformation’ is used for a number of reasons. IT transformation is most often used when making a significant change with the goal to improve capabilities, reduce IT costs, and/or mitigate risk. If…
Achieving greater organizational agility and flexibility is an area of ongoing focus for many IT organizations. In addition, it has become critically important to an enterprise’s success to have the ability to adapt to a change in market, customer…
As the IT landscape continues to evolve and progress, so too does the need for CIOs to adapt to shifts in market and business demands. CIO’s play a large role in the strategic alignment of IT with business, overseeing the implementation of newer and…
IT departments are always challenged to reduce costs and improve services year over year. In past years, the IT department added value by selecting, installing and maintaining IT hardware and software to be reliable, available and secure. With…
Many IT leaders will probably admit that they’re spending too much on the day-to-day operational functions, like preventing existing systems from breaking down with ongoing maintenance and replacing or expanding capacity - essentially keeping the…
When it comes to cost-cutting initiatives, IT departments are often the first to get scrutinized and endure budget cuts, since IT is frequently perceived as an expense and not an investment. However, keeping pace with today’s intensely competitive…
For many CIOs, the term “rip and replace” is among the most dreaded in their vocabulary. It is thought of as a last resort strategy that should only be contemplated when absolutely necessary, or following a catastrophic technology failure. In…
A new year is upon us. With that, experts of every kind drag out their crystal balls to come up with their predictions for the future. The world of enterprise IT is no different. Rapid changes in technology and within the industry bring a great…
Cloud computing has become a dynamic business trend and rightfully so - it has significant impact on the way you do business, now and into the future. And while it may be hard to imagine your company functioning without your legacy hardware,…
The explosion of big data presents insurance companies, financial institutions and other large enterprises with the proverbial double-edged sword – there is infinite insight and competitive value to be mined from all that data, but managing, storing…
With customers ever more demanding, no enterprise can survive without superior customer service. For large companies in any industry, call centers have become ubiquitous – a central point of communications with customers where you answer sales…